Customer Service Representative
F & L Petroleum Products F & L Petroleum Products Long Beach, CA Long Beach, CA Full-time Full-time $20 - $22 an hour $20 - $22 an hour 17 hours ago 17 hours ago 17 hours ago Amber Resources is one of Southern California's leading petroleum (lubricant and fuel) distributors.
We are recognized by Shell as its leading lubricant distributor in Southern California and as one of its most successful distributors nationwide.
We are also one of Southern California's largest distributors of unbranded fuel to the commercial market.
F&L Petroleum Products (a division of Amber Resources) is seeking a qualified Customer Service Representative.
As the CSR, you will also provide support to the Sales and Operations team to ensure all facility and company goals are met.
F&L is the specialty products division of the organization.
We specialize in Mil-Spec Lubricants, Fluids, and Corrosion Preventives.
The position requires a very technical approach to account management and sales.
Summary of responsibilities Knowledge, Skills, Abilities:
Able to fluently read, write and speak English Able to navigate the operational tasks of our e-commerce web site Excellent people (verbal and written), and phone skills Proven customer service experience Basic math, email, data base, and spreadsheet applications Basic knowledge of general office procedures, methods, and techniques Able to follow processes and resolve problems using good judgment Advanced ability to multi-task and adapt to change Ethical, courteous, reliable and effective team player who is able to work alone if/when needed Continuous positive attitude and desire to learn Primary duties Include and are not limited to:
Answering phones and assist walk in customers Process all website generated orders Research and data entry (create orders and look up account information) Responding to customer requests and issues in a timely manner Creating accurate quotes for customer and sales team as needed Utilize CRM to document customer and sales representative interaction Assist in maintaining inventory levels Work alongside dispatch to ensure transfers and deliveries are properly handled Assist warehouse operations to ensure proper processes and documentation are followed
Qualifications:
Preferred two years of customer service experience in an office/distribution environment Must have valid driver's license and be insurable on the company's auto policy (to run any office errands if needed) Compensation &
Benefits:
Medical, Dental, Vision Vacation, Holiday and Sick pay 401k with employer match Profit Sharing Plan Paid Life Insurance Post offer background & physical are required.
This position will require successfully completing a post-offer background check.
Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal law, state law and local ordinances.
Job Type:
Full-time Pay:
$20.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Education:
Associate (Preferred)
Experience:
Office:
1 year (Required) Data entry:
1 year (Required) Customer service:
2 years (Required) Language:
English (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are recognized by Shell as its leading lubricant distributor in Southern California and as one of its most successful distributors nationwide.
We are also one of Southern California's largest distributors of unbranded fuel to the commercial market.
F&L Petroleum Products (a division of Amber Resources) is seeking a qualified Customer Service Representative.
As the CSR, you will also provide support to the Sales and Operations team to ensure all facility and company goals are met.
F&L is the specialty products division of the organization.
We specialize in Mil-Spec Lubricants, Fluids, and Corrosion Preventives.
The position requires a very technical approach to account management and sales.
Summary of responsibilities Knowledge, Skills, Abilities:
Able to fluently read, write and speak English Able to navigate the operational tasks of our e-commerce web site Excellent people (verbal and written), and phone skills Proven customer service experience Basic math, email, data base, and spreadsheet applications Basic knowledge of general office procedures, methods, and techniques Able to follow processes and resolve problems using good judgment Advanced ability to multi-task and adapt to change Ethical, courteous, reliable and effective team player who is able to work alone if/when needed Continuous positive attitude and desire to learn Primary duties Include and are not limited to:
Answering phones and assist walk in customers Process all website generated orders Research and data entry (create orders and look up account information) Responding to customer requests and issues in a timely manner Creating accurate quotes for customer and sales team as needed Utilize CRM to document customer and sales representative interaction Assist in maintaining inventory levels Work alongside dispatch to ensure transfers and deliveries are properly handled Assist warehouse operations to ensure proper processes and documentation are followed
Qualifications:
Preferred two years of customer service experience in an office/distribution environment Must have valid driver's license and be insurable on the company's auto policy (to run any office errands if needed) Compensation &
Benefits:
Medical, Dental, Vision Vacation, Holiday and Sick pay 401k with employer match Profit Sharing Plan Paid Life Insurance Post offer background & physical are required.
This position will require successfully completing a post-offer background check.
Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal law, state law and local ordinances.
Job Type:
Full-time Pay:
$20.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Education:
Associate (Preferred)
Experience:
Office:
1 year (Required) Data entry:
1 year (Required) Customer service:
2 years (Required) Language:
English (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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