Communications Center Officer
4.
0 Long Beach, CA Long Beach, CA Full-time Full-time $103,020 - $153,163 a year $103,020 - $153,163 a year 13 hours ago 13 hours ago 13 hours ago Attention Applicants! Please read the instructions thoroughly.
Applications will only be accepted through the company website.
To submit an application, visit table https:
//bit.
ly/3tKhdFf T H E D E P A R T M E N T The City of Long Beach is served by an Emergency Communications Center (9-1-1 Center) which functions as a primary PSAP and dispatch center for police, fire and Emergency Medical Services response.
The 9-1-1 Center functions within the Department of Disaster Preparedness and Emergency Communications (DPEC) and serves a City population of approximately 470,000, answering nearly 660,000 calls and dispatching more than 295,000 emergency response units.
The 9-1-1 Center operates 24/7 on a schedule of 5 shifts.
The Department of Disaster Preparedness and Emergency Communications has 91 employees with a budget of approximately $14.
4 Million.
The Emergency Communications Division has 80 employees and an operating budget of over $11 Million.
The Emergency Communications Division is one of three divisions in the Department.
This position qualifies for a Recruitment Incentive of $6,000.
For more information on the City of Long Beach's Recruitment Incentive Program please click here.
EXAMPLES OF DUTIES T H E P O S I T I O N The City of Long Beach is seeking an exceptional candidate to serve as its next Communications Center Officer.
The Communications Center Officer leads the 9-1-1 Emergency Communications Division and is an at-will management position reporting directly to the Director of Disaster Preparedness & Emergency Communications.
This position oversees the daily operations of the Emergency Communications Center to ensure that timely, effective, and efficient services are provided to the City's residents and Fire, Police, and Emergency Medical personnel.
The position directly supervises the Administrative Coordinator, Operations Coordinator, and Systems Coordinator, indirectly supervises 76 Public Safety Dispatchers, and interacts with the Department's entire management team.
Specific duties include:
Ensure that call-taking time standards and protocols are met.
Maintain an effective new employee and continuing education training program.
Develop effective operational and administrative policies and procedures, with a focus on incentivized recruitment and retention of the City's 9-1-1 Public Safety Dispatchers.
Resolve citizen complaints in a timely, and effective manner.
Prepare the 9-1-1 Center for the implementation of Next Generation 9-1-1 technology.
Provide oversight for the cross-training of Fire and Police 9-1-1 dispatchers.
Maintain a positive and effective relationship with regulatory agencies, Police and Fire Command Staff, and labor representatives.
Manage confidential information and participate in discussions and agreements with the union.
Implement strategies from the recently completed staffing and operations study.
Ensure the operational readiness of 9-1-1 Center equipment and technology.
Oversee the recruitment and training of new employees.
T H E I D E A L C A N D I D A T E The ideal candidate will possess operational and administrative experience in a medium to large municipal emergency communications center; knowledge of applicable local, state, and federal laws, and rules and regulations as they apply to public safety emergency communications operations; knowledge of the technical systems required for day-to-day operations; and, knowledge of human resource policies, labor contract provisions and safety policies.
In addition to emergency communications operational expertise, the ideal candidate will be a strong manager who leads by example.
The ideal candidate will be a detail-oriented, hands-on manager, capable of adhering to multiple deadlines in a fast-paced work environment while maintaining effective working relationships at all levels of the organization.
The successful applicant will be expected to pass an extensive background investigation, including a polygraph and psychological exam, and must possess a valid state-issued driver's license by the date of appointment.
REQUIREMENTS TO FILE M I N I M U M R E Q U I R E M E N T S The Department of Disaster Preparedness and Emergency Communications invites candidates to apply who meet the following minimum requirements:
Education:
A bachelor's degree from an accredited four-year college or university in a closely related field.
However, candidates may substitute experience offering specific and substantial preparation for the duties of the position for the required education on a year-for-year basis.
Experience:
At least five years of supervisory experience in a medium to large municipal emergency communications center, or an equivalent combination of training and experience.
A valid Emergency Number Professional certification may be substituted for up to one year of the required supervisory experience.
Desirable
Qualifications:
Recent POST and/or Fire Emergency Medical Dispatch certification.
SELECTION PROCEDURE A P P L I C A T I O N P R O C E S S This recruitment deadline was extended to close at 11:
59 PM on Tuesday, December 5, 2023.
To be considered for this opportunity, applicants must submit an online application, including a resume and cover letter that reflect the scope and level of their current/most recent positions and responsibilities, proof of education (degree or transcript), and if applicable a copy of recent POST and/or Fire Emergency Medical Dispatch certification.
Candidates must also complete the online supplemental questionnaire.
Online applications can be filed at www.
longbeach.
gov/jobs.
Following the close of filing, applications will be reviewed and those candidates determined to be the best qualified will be invited to participate in the selection process, which will include an oral interview by a selection panel.
The selected candidate will be required to undergo a thorough background and reference check.
Incomplete applications or candidates who clearly do not meet the minimum requirements of the position will not be considered.
This information is available in an alternative format by request to the Administration Bureau at (562) 570-9250.
If you require accommodation because of a disability in order to participate in any phase of the application process, please request an accommodation when submitting your application or call (562) 570-9250.
E Q U A L O P P O R T U N I T Y The City of Long Beach is an Equal Opportunity Employer.
We value and encourage diversity in our workforce.
The City of Long Beach is committed to creating a workplace where every employee is valued for who they are.
Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers.
To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners.
We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.
The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.
You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer.
If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report.
Find out more about the Fair Chance Act by visitinghttps:
//calcivilrights.
ca.
gov/fair-chance-act Job Type:
Full-time Pay:
$103,020.
00 - $153,162.
79 per year
Benefits:
Dental insurance Health insurance Life insurance Parental leave Retirement plan People with a criminal record are encouraged to apply Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Long Beach, CA Long Beach, CA Full-time Full-time $103,020 - $153,163 a year $103,020 - $153,163 a year 13 hours ago 13 hours ago 13 hours ago Attention Applicants! Please read the instructions thoroughly.
Applications will only be accepted through the company website.
To submit an application, visit table https:
//bit.
ly/3tKhdFf T H E D E P A R T M E N T The City of Long Beach is served by an Emergency Communications Center (9-1-1 Center) which functions as a primary PSAP and dispatch center for police, fire and Emergency Medical Services response.
The 9-1-1 Center functions within the Department of Disaster Preparedness and Emergency Communications (DPEC) and serves a City population of approximately 470,000, answering nearly 660,000 calls and dispatching more than 295,000 emergency response units.
The 9-1-1 Center operates 24/7 on a schedule of 5 shifts.
The Department of Disaster Preparedness and Emergency Communications has 91 employees with a budget of approximately $14.
4 Million.
The Emergency Communications Division has 80 employees and an operating budget of over $11 Million.
The Emergency Communications Division is one of three divisions in the Department.
This position qualifies for a Recruitment Incentive of $6,000.
For more information on the City of Long Beach's Recruitment Incentive Program please click here.
EXAMPLES OF DUTIES T H E P O S I T I O N The City of Long Beach is seeking an exceptional candidate to serve as its next Communications Center Officer.
The Communications Center Officer leads the 9-1-1 Emergency Communications Division and is an at-will management position reporting directly to the Director of Disaster Preparedness & Emergency Communications.
This position oversees the daily operations of the Emergency Communications Center to ensure that timely, effective, and efficient services are provided to the City's residents and Fire, Police, and Emergency Medical personnel.
The position directly supervises the Administrative Coordinator, Operations Coordinator, and Systems Coordinator, indirectly supervises 76 Public Safety Dispatchers, and interacts with the Department's entire management team.
Specific duties include:
Ensure that call-taking time standards and protocols are met.
Maintain an effective new employee and continuing education training program.
Develop effective operational and administrative policies and procedures, with a focus on incentivized recruitment and retention of the City's 9-1-1 Public Safety Dispatchers.
Resolve citizen complaints in a timely, and effective manner.
Prepare the 9-1-1 Center for the implementation of Next Generation 9-1-1 technology.
Provide oversight for the cross-training of Fire and Police 9-1-1 dispatchers.
Maintain a positive and effective relationship with regulatory agencies, Police and Fire Command Staff, and labor representatives.
Manage confidential information and participate in discussions and agreements with the union.
Implement strategies from the recently completed staffing and operations study.
Ensure the operational readiness of 9-1-1 Center equipment and technology.
Oversee the recruitment and training of new employees.
T H E I D E A L C A N D I D A T E The ideal candidate will possess operational and administrative experience in a medium to large municipal emergency communications center; knowledge of applicable local, state, and federal laws, and rules and regulations as they apply to public safety emergency communications operations; knowledge of the technical systems required for day-to-day operations; and, knowledge of human resource policies, labor contract provisions and safety policies.
In addition to emergency communications operational expertise, the ideal candidate will be a strong manager who leads by example.
The ideal candidate will be a detail-oriented, hands-on manager, capable of adhering to multiple deadlines in a fast-paced work environment while maintaining effective working relationships at all levels of the organization.
The successful applicant will be expected to pass an extensive background investigation, including a polygraph and psychological exam, and must possess a valid state-issued driver's license by the date of appointment.
REQUIREMENTS TO FILE M I N I M U M R E Q U I R E M E N T S The Department of Disaster Preparedness and Emergency Communications invites candidates to apply who meet the following minimum requirements:
Education:
A bachelor's degree from an accredited four-year college or university in a closely related field.
However, candidates may substitute experience offering specific and substantial preparation for the duties of the position for the required education on a year-for-year basis.
Experience:
At least five years of supervisory experience in a medium to large municipal emergency communications center, or an equivalent combination of training and experience.
A valid Emergency Number Professional certification may be substituted for up to one year of the required supervisory experience.
Desirable
Qualifications:
Recent POST and/or Fire Emergency Medical Dispatch certification.
SELECTION PROCEDURE A P P L I C A T I O N P R O C E S S This recruitment deadline was extended to close at 11:
59 PM on Tuesday, December 5, 2023.
To be considered for this opportunity, applicants must submit an online application, including a resume and cover letter that reflect the scope and level of their current/most recent positions and responsibilities, proof of education (degree or transcript), and if applicable a copy of recent POST and/or Fire Emergency Medical Dispatch certification.
Candidates must also complete the online supplemental questionnaire.
Online applications can be filed at www.
longbeach.
gov/jobs.
Following the close of filing, applications will be reviewed and those candidates determined to be the best qualified will be invited to participate in the selection process, which will include an oral interview by a selection panel.
The selected candidate will be required to undergo a thorough background and reference check.
Incomplete applications or candidates who clearly do not meet the minimum requirements of the position will not be considered.
This information is available in an alternative format by request to the Administration Bureau at (562) 570-9250.
If you require accommodation because of a disability in order to participate in any phase of the application process, please request an accommodation when submitting your application or call (562) 570-9250.
E Q U A L O P P O R T U N I T Y The City of Long Beach is an Equal Opportunity Employer.
We value and encourage diversity in our workforce.
The City of Long Beach is committed to creating a workplace where every employee is valued for who they are.
Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers.
To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners.
We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.
The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.
You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer.
If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report.
Find out more about the Fair Chance Act by visitinghttps:
//calcivilrights.
ca.
gov/fair-chance-act Job Type:
Full-time Pay:
$103,020.
00 - $153,162.
79 per year
Benefits:
Dental insurance Health insurance Life insurance Parental leave Retirement plan People with a criminal record are encouraged to apply Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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