Customer Care / Technical Support - Plumbing Helpdesk ( REMOTE )
Facilities Resource Group Facilities Resource Group Long Beach, CA Long Beach, CA Full-time Full-time $16 - $20 an hour $16 - $20 an hour 1 hour ago 1 hour ago 1 hour ago FRG seeks Noritz Technical Customer Support / Plumbing Solutions Helpdesk ( REMOTE ) Facilities Resource Group (FRG) seeks Remote Plumbing Technical Support Agent to join Noritz service helpdesk.
The Technical Support agent fields a high volume of inbound customer calls relating to plumbing and tankless water heating systems.
Exemplary customer service, technology and prioritization skills required.
Frequent phone-based diagnostics / problem solving.
Ideal candidates will be technology savvy, have high volume call center experience, are highly mechanically inclined and are at least somewhat familiar with basic plumbing design and functionality.
JOB DETAILS:
LOCATION:
Remote STARTS:
ASAP upon approval PAY:
$16 - $22 / Hour (BOE) TYPE:
Full Time / Permanent
Benefits HOURS:
40 - 50 / Week SCHEDULE:
Mon - Fri, 1st Shift (5a-2p OR 8a-5p) ESSENTIAL DUTIES Answer high volume of inbound calls professionally, providing exemplary service to all callers in a timely and dedicated manner; Respond to and appropriately prioritize issues that require service or immediate action; Troubleshoot or diagnose issues over the phone and/or escalate calls for service; Complete on-time, professional follow-ups over the phone or by email to ensure customers received full-scope solutions and do not require additional assistance; Utilize CRM to document customer interactions, including details of inquiries, complaints, and resolutions; Collaborate with other team members and departments to escalate and resolve complex technical issues; QUALIFICATIONS Accountable and dedicated while working remote; High School Diploma or general education degree (G.
E.
D.
) High volume customer service helpdesk / inbound call center experience; Ability to diagnose, troubleshoot and /or problem solve issues over the phone; Great follow-through, sense of urgency and completion; Complete background, drug screen and onboarding; Spanish bilingual in a PLUS TO APPLY:
Submit current resume - Thanks! Job Type:
Full-time Pay:
$16.
00 - $20.
00 per hour Expected hours:
40 - 50 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Referral program Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Application Question(s):
Are you willing to complete a standard background and drug screen? Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Technical Support agent fields a high volume of inbound customer calls relating to plumbing and tankless water heating systems.
Exemplary customer service, technology and prioritization skills required.
Frequent phone-based diagnostics / problem solving.
Ideal candidates will be technology savvy, have high volume call center experience, are highly mechanically inclined and are at least somewhat familiar with basic plumbing design and functionality.
JOB DETAILS:
LOCATION:
Remote STARTS:
ASAP upon approval PAY:
$16 - $22 / Hour (BOE) TYPE:
Full Time / Permanent
Benefits HOURS:
40 - 50 / Week SCHEDULE:
Mon - Fri, 1st Shift (5a-2p OR 8a-5p) ESSENTIAL DUTIES Answer high volume of inbound calls professionally, providing exemplary service to all callers in a timely and dedicated manner; Respond to and appropriately prioritize issues that require service or immediate action; Troubleshoot or diagnose issues over the phone and/or escalate calls for service; Complete on-time, professional follow-ups over the phone or by email to ensure customers received full-scope solutions and do not require additional assistance; Utilize CRM to document customer interactions, including details of inquiries, complaints, and resolutions; Collaborate with other team members and departments to escalate and resolve complex technical issues; QUALIFICATIONS Accountable and dedicated while working remote; High School Diploma or general education degree (G.
E.
D.
) High volume customer service helpdesk / inbound call center experience; Ability to diagnose, troubleshoot and /or problem solve issues over the phone; Great follow-through, sense of urgency and completion; Complete background, drug screen and onboarding; Spanish bilingual in a PLUS TO APPLY:
Submit current resume - Thanks! Job Type:
Full-time Pay:
$16.
00 - $20.
00 per hour Expected hours:
40 - 50 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Referral program Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Application Question(s):
Are you willing to complete a standard background and drug screen? Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
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