Medical Admin Specialist AOD
The incumbent coordinates administer the emergency room (ER) in all aspects at this Medical Center and coordinates with Community Based Outpatient Clinics. The incumbent coordinates administrative processes with a wide range of objectives, in the interest of excellent care for veterans, and high-quality education for medical, surgical and other trainees. The position allows health care providers to concentrate on direct patient care. The AOD works in a collaborative relationship with staff, patient's families, and external customers to perform assigned duties in a professional manner. During the off tours when a supervisor is not available, the AOD would resolve complaints received from the Patient Services Assistants or other staff. Complaints that cannot be resolved would be referred to the day-tour supervisor. The AOD provides oversight for the Patient Services Assistants assigned to the ER clinic. The AOD analyzes work requirements and recommends staffing levels, equipment and other resources needed to accomplish work assignments. Keeps the supervisor of the clerical staff advised of their performance and provides input during evaluation periods. The incumbent is delegated authority for the administrative activities occurring during the off-tour hours. Interprets VA rules and regulations relating to determining legal entitlement to benefits relating to hospital admission; nursing home, dental, fee basis and outpatient care; dental treatment; prosthetic appliances; patient transfer; and beneficiary travel. In the absence of any certifying authority incumbent is authorized as certifying officer for documents pertaining to the administration of laws concerning VA. Coordinates the resolution of medical-legal problems concerning the medical center. Ensures that appropriate legal, regulatory and policy requirements are met. Processes administrative issues surrounding beneficiary death, seriously ill cases, elopements, suicides, assaults, death on arrival (DOAs), homicides, medical care cost recovery matters and facility or community disasters, etc. Assumes control of communications and notifications in event of local and civil disasters, in accordance with local facility disaster plan. The incumbent has primary responsibility for ensuring data entered by the Patient Services Assistants into VISTA, (PIMS package) is accurate and complete, including:
Processing electronic orders of health care providers (follow-up appointments, consults request, ancillary test orders, etc.) Patient demographic information Patient means tests Encounter information (diagnosis, CPT and provider codes) Identification of health care insurance Eligibility Third party insurance information Coordinates with medical clerks The AOD ensures the maintenance, distribution and retrieval of all medical records necessary for a health care provider to deliver patient care. Locates unavailable records (coordinates with file room staff) when other staff members are unable. Utilizes the Release of Information Manager (ROI) in accordance with set guidelines within the HIPAA regulations. Is knowledgeable of the Freedom of Information act (FOIA) and processes requests accordingly. Intervenes when patients/nurses/physicians have problems that medical clerks are unable to resolve. Resolves patient complaints and problems, both in person and via controlled correspondence that originates within the ER area or during the non-administrative tour of duty or refers them appropriately when outside of his/her scope. Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule:
Various Shifts Compressed/Flexible:
N/A Telework:
N/A Virtual:
This is not a virtual position. Position Description/PD#:
Medical Admin Specialist AOD/PD12375ACV19 Relocation/Recruitment Incentives:
N/A Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2020.Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience and/or education as described below:
GS-7 Grade Level:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
setting priorities, long and short term goals on administrative processes; resolving complaints and administrative issues; performing other administrative duties such as coordinating meetings and schedules; maintaining policies, procedures, manuals & guidelines. OR,Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you mut have :
(a) Must possess One (1) full year of graduate level education or (b) superior academic achievement (Transcripts required). OR,Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.). GS-9 Grade Level:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization.Examples of specialized experience would typically include, but are not limited to:
setting priorities, long and short term goals on administrative processes; resolving complaints and administrative issues; performing other administrative duties such as coordinating meetings and schedules; maintaining policies, procedures, manuals & guidelines; preparing various documents and correspondence and interpreting and analyzing data from databases and sources; initiating contracts to secure resources; budgeting supplies. OR,Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you mut have :
(a) Must possess a master's or equivalent graduate degree or (b) Two (2) full years of progressively higher level graduate education leading to such degree or LL.B. or J.D., if related (Transcripts required). OR,Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.).You will be rated on the following Competencies for this position:
Attention to DetailClericalCommunicationsExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary, although some slight physical effort may be required.
Estimated Salary: $20 to $28 per hour based on qualifications.
Processing electronic orders of health care providers (follow-up appointments, consults request, ancillary test orders, etc.) Patient demographic information Patient means tests Encounter information (diagnosis, CPT and provider codes) Identification of health care insurance Eligibility Third party insurance information Coordinates with medical clerks The AOD ensures the maintenance, distribution and retrieval of all medical records necessary for a health care provider to deliver patient care. Locates unavailable records (coordinates with file room staff) when other staff members are unable. Utilizes the Release of Information Manager (ROI) in accordance with set guidelines within the HIPAA regulations. Is knowledgeable of the Freedom of Information act (FOIA) and processes requests accordingly. Intervenes when patients/nurses/physicians have problems that medical clerks are unable to resolve. Resolves patient complaints and problems, both in person and via controlled correspondence that originates within the ER area or during the non-administrative tour of duty or refers them appropriately when outside of his/her scope. Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule:
Various Shifts Compressed/Flexible:
N/A Telework:
N/A Virtual:
This is not a virtual position. Position Description/PD#:
Medical Admin Specialist AOD/PD12375ACV19 Relocation/Recruitment Incentives:
N/A Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2020.Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience and/or education as described below:
GS-7 Grade Level:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
setting priorities, long and short term goals on administrative processes; resolving complaints and administrative issues; performing other administrative duties such as coordinating meetings and schedules; maintaining policies, procedures, manuals & guidelines. OR,Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you mut have :
(a) Must possess One (1) full year of graduate level education or (b) superior academic achievement (Transcripts required). OR,Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.). GS-9 Grade Level:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization.Examples of specialized experience would typically include, but are not limited to:
setting priorities, long and short term goals on administrative processes; resolving complaints and administrative issues; performing other administrative duties such as coordinating meetings and schedules; maintaining policies, procedures, manuals & guidelines; preparing various documents and correspondence and interpreting and analyzing data from databases and sources; initiating contracts to secure resources; budgeting supplies. OR,Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you mut have :
(a) Must possess a master's or equivalent graduate degree or (b) Two (2) full years of progressively higher level graduate education leading to such degree or LL.B. or J.D., if related (Transcripts required). OR,Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.).You will be rated on the following Competencies for this position:
Attention to DetailClericalCommunicationsExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary, although some slight physical effort may be required.
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$49,390 to $78,540 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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