Program Support Assistant
Advisory Services Advisory service is provided on the basis of personal knowledge or on the basis of personal research in the guidelines or contacts with the offices and individuals a other services or at higher levels within the VA. Serves in a support role to the leadership team and presents suggestions and input on ways for improving organization administrative efficiency. May provide information and guidance to lower graded administrative support assistants. Budget and Financial Management Collects data for the service operating budget, consolidates material into an annual unit budget; sets up controls to monitor expenses during the year; and recommends budget adjustments including restructuring budget allocations or work plans to deal with changing situations such as varying costs for equipment parts, or services, and changes in the availability of funds. Alerts the Administrative Officer or other authority of significant issues/problems, such as over spending in assigned accounts. Serves as technical resource to unit personnel on travel policies and regulations, and provides information on travel allowances and requirements. Prepares travel authorizations and vouchers using automated systems and software for travel and voucher preparation. Serves as the primary timekeeper for the service. Reviews time and attendance reports for employees and assures reports are correctly entered. Maintains files and training certificates. The incumbent is responsible for assisting with the annual VALBHS Optometry Section (outpatient and fee) workload budget preparation. Gathers and maintains valid data used to develop, evaluate, and modify organizational structure and systems to achieve program goals. Participate in the analysis and interpretation of workload and other data used in resource planning. Assist the professional staff with and handle administrative functions of the Optometry section to ensure timely access to care for veteran beneficiaries. He/she will ensure that all assignments in the Optometry Clinic are carried out, supporting the decision of the Chief, Optometry Service. Maintains space and equipment data to support efforts to establish, review, or modify resource requirements, to include maintaining adequate stock of medical supplies and administrative supplies for the Optometry Clinics. Responsible for timekeeping for assigned time and leave units. Reviews, processes, and tracks all requested consults to ensure they are processed in accordance with established guidelines. Provides follow-up contact with Veterans entering for healthcare and will serve as a liaison between the medical facility and the patients for the purpose of consulting and assisting with Optometry. The incumbent attends and records monthly staff meetings. Provides input into the conduct of, and is responsible for the maintenance of files and records pertaining to patient satisfaction surveys, performance measures, etc. Documents all findings derived from this information and, after thorough analysis of data in order to identify trends and patterns, compile data for inclusion in comprehensive analysis. Incumbent is the point of contact for PALS program (Patient Advocate Liaison Support). Provides a daily review of error list and inconsistencies, ensuring adherence to customer service standards set by VALBHS. In this capacity, the Program Support Assistant is responsible for conflict resolution, negotiation, and acting as an intermediary between Veterans and other staff members as the need arises. Work Schedule:
M-F 7:
30 am to 4:
00 pm Compressed/Flexible:
N/A Telework:
N/A Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant/PD210810 Relocation/Recruitment Incentives:
N/A Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/20/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade (GS-6) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Providing administrative support to a department; serving as the timekeeper and PIV sponsor; and/or processing incoming staff for enrollment to the VA including computer access, physical access, NARS request, and trouble shooting any badge issues. Typing Requirement:
To qualify for this position, you must have a typing speed of at least 40 words per minute. Your response to the typing skill question on the Occupational Questionnaire will be used in your qualification determination. You will be rated on the following Competencies for this position:
Computer SkillsCustomer ServiceManages and Organizes InformationPlan and organize workTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work requires routine movement throughout the facility. Walking, standing, bending and carrying of light items like papers or books and pushing a cart may occur daily. Considerable time may be spent on the computer and using a keyboard. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
M-F 7:
30 am to 4:
00 pm Compressed/Flexible:
N/A Telework:
N/A Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant/PD210810 Relocation/Recruitment Incentives:
N/A Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/20/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade (GS-6) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Providing administrative support to a department; serving as the timekeeper and PIV sponsor; and/or processing incoming staff for enrollment to the VA including computer access, physical access, NARS request, and trouble shooting any badge issues. Typing Requirement:
To qualify for this position, you must have a typing speed of at least 40 words per minute. Your response to the typing skill question on the Occupational Questionnaire will be used in your qualification determination. You will be rated on the following Competencies for this position:
Computer SkillsCustomer ServiceManages and Organizes InformationPlan and organize workTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work requires routine movement throughout the facility. Walking, standing, bending and carrying of light items like papers or books and pushing a cart may occur daily. Considerable time may be spent on the computer and using a keyboard. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$43,390 to $64,203 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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